March was a big month for us at Nicholas Hythe Kitchen Design Studio here in St Ives!
Firstly, due to the growth we continue to benefit from – certainly helped by industry ‘bible’ KBBreview magazine’s kind decision to vote us as their Best Showroom in Huntingdon and nominate us as one of only four retailers nationally for their customer service award (more of which later) – we’ve employed two new members of staff. Adam Bruce joins Kiran and Bill in the design team and Mark Hornsey as joined as Installations Manager. Both appointments were overdue but now they’re on board we’re confident that we can better meet our, and more importantly our clients’, high expectations that got us nominated for the customer service award in the first place!
Secondly, we eventually completed the purchase of an off-site storage unit. Necessary because our rapid growth meant the showroom often looked like a warehouse rather than the design studio it was meant to be! Not only will the unit free up space but it’ll also allow us to undertake more extensive pre-delivery checks to ensure any manufacturing defects are picked up early and avoid any undue delays in completing clients’ new kitchens.
Those who may have visited the showroom in March won’t have seen it looking at its pristine best! The purchase of the storage unit allowed us to remove a stud wall and extend the showroom further which will allow us to renew a number of the displays as well as provide a desk for Adam without everyone feeling as if they’re sitting on each other’s laps! The same week coincided with us replacing what, three years ago, were meant to be temporary fascias. Our new ones look fab and better present the Nicholas Hythe brand to potential clients.
And, to cap it all, Monday 13th March saw us travel to London for the KBBreview annual awards at the Park Lane Hilton no less! The black tie event bought 600 retailers and suppliers together to celebrate the best the industry has to offer. Whilst we didn’t win the whole team is extremely proud to have been one of only four retailers nationally to have been nominated for the customer service award. In truth, we weren’t that disappointed as it was only an accolade and we’re much more about delighting clients’ with kitchens that really meet their dreams and expectations!
Phew – busy month!
Looking for ideas for your kitchen? Head over to our facebook page for hundreds of photos of installations we’ve done to see if they’ll help inspire you: https://www.facebook.com/NicholasHytheKitchenDesignStudio/photos_stream